Appointments

To book an appointment visit our Consulting Room

Booking in advance

We do have appointments with GPs available for advance booking. Our telephone lines are always very busy between 08:30 and 09:30 with patients calling for same day appointments. If you are not calling to book an appointment, please help us to reduce delays by calling after 09:30. Please be aware of this when calling to make an appointment.

When you call, our operator will ask what problem you are calling in with. This question is asked simply to book an appointment with the most appropriate clinician or healthcare provider.

A limited number of appointments at Albany House can be booked online via our Online Services. You have to register to use this service..

While the NHS is under such intense pressure we are trying to offer a few extra appointments each week for the next few weeks.

Urgent appointments

Urgent appointments with GPs are for ONE problem only. There will not be time to deal with multiple problems, sick notes or see other members of the family. If you have more than one problem you will have to make another appointment. Appointments can be booked from 08:30 via the phone, the surgery doors are open from 08.00.

Telephone options

  • Option 1 Same day and routine appointments (08:30 to 18:00 Monday to Friday)
  • Option 2 Home Visits (08:00 to 12:30 Monday to Friday)
  • Option 3 Cancellations line (Voicemail service)
  • Option 4 Test results (14:00 to 16:30 Tuesday and Thursday)
  • Option 5 Enquiries (09:30 to 12:30 Monday to Friday)

Advanced nurse practitioners

can see a broad range of conditions – our operators will help to signpost you to the most appropriate clinician.

Telephone consultations

All GPs have a small number of bookable telephone consultations. Call from 08:30. These are not for advanced booking but on the day only.

Cancellations/Late Arrival

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you are late to an appointment by over 10 minutes, unfortunately you will need to make another appointment. This is due to the knock on effect to our other patients who have arrived on time.

Text messaging and appointment reminders

Patients who register a mobile phone number with us will receive an appointment reminder text message. An appointment can be cancelled by replying cancel to the reminder.

Cancellations are processed automatically so any other text you might add, such as a request to rebook, would be ignored.

We may occasionally send health promotion text messages. These include, for example, reminders to book a ‘flu vaccination or an offer of help to stop smoking.

Most patients find the reminders very useful, and they do help to reduce the number of wasted appointments but you can opt out of receiving all text messages by calling us or writing in.