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Albany House Medical Centre

PRACTICE PRIVACY NOTICE

 

How we use your information

 

This privacy notice explains why we as a Practice collect information about our patients and how we use that information.

 

Albany Medical Centre  manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.

 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality and Information Security

 

As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.

 

The Health and Social Care Act 2012 changed the way that personal confidential data is processed, therefore it is important that our patients are aware of and understand these changes, and that you have an opportunity to object and know how to do so.

 

The health care professionals who provide you with care maintain records about your health and any NHS treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

 

NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:

 

  • Details about you, such as address and next of kin
  • Any contact the practice has had with you, including appointments (emergency or scheduled), clinic visits, etc.
  • Notes and reports about your health
  • Details about treatment and care received
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

 

The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if:

 

  1. It is required by law
  2. You provide consent – either implicitly or for the sake of their own care, or explicitly for other purposes
  3. It is justified to be in the public interest

 

Some of this information will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict and secure measures to ensure that individual patients cannot be identified.

 

Information may be used for clinical audit purposes to monitor the quality of service provided, and may be held centrally and used for statistical purposes. Where we do this we ensure that patient records cannot be identified.

 

Sometimes your information may be requested to be used for clinical research purposes – the practice will always endeavour to gain your consent before releasing the information.

 

Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.

 

Patients can choose to withdraw their consent to their data being used in this way. When the practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-out’ of each new scheme.

 

A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

 

Mobile Telephone

If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.

 

Patient Participation Group

Here at Albany House Medical Centre we have a patient experience group, this helps the Practice shape its services. If you would like to become involved or know a little more about our PPG please email AHMCPPG@gmail.com

The PPG are a function within the Practice that directly represents your views. They are also a service that can signpost our patients to a variety of voluntary services such as AGE UK and Northants Carers Association. Please feel free to contact them directly to find out more!

Saturday Surgery

Please be aware our saturday clinics are by appointment only, we do not have the capability of accepting walk in patients. 

Access to detailed coded information in your medical record

Patients who have registered to use our secure online services will be able to request access to detailed coded information in their medical record. We do however not yet allow access to the full clinical record. If and when this becomes available we will inform you on this website.

Publication of GP earnings

All GP practices are required to declare mean earnings (average pay) for GPs working to deliver NHS services to patients on their website.

The average pay, before tax and National Insurance, for GPs working in Albany House Medical Centre in the last financial year was: £80,139

The number of full-time GPs that this relates to is 4

The number of part time GPs this relates to is 5

Please note that NHS England requires that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not form any judgement about GP earnings, nor to make any comparison with any other practice.

CQC Report

Please click here for latest CQC Report

PLT (protected learning time)

The surgery will close at 12.30 on the dates listed below and will re-open on the following day at 08.30 :

November 14th

December 5th

2019 Dates

January 16th

February 13th

March 13th

April 3rd

May 15th

June 12th

July 10th

September 11th

October 9th

November 13th

December 4th

Acceptable Behaviour in the Surgery

It is important that our Surgery is always a safe place to work and visit. Patients and staff must not feel threatened.

Practice staff will always work with patients to resolve difficulties when they arise. This process is helped by a positive and calm manner from both the patient and staff member. If the patient displays hostile behaviour or an angry attitude this can make staff and other patients feel threatened.

In light of this the Practice has clear procedures on unacceptable behaviour.

Such unacceptable behaviours include, but are not limited to:

  •     Any display of a violent temper
  •     Shouting or raised voice, pointing fingers
  •     Not engaging with staff positively
  •     Being pushy or trying to intimidate staff
  •     Hostile or aggressive behaviour
  •     Threats, swearing, spitting
  •     Any mention or display of any object that could be used as a weapon

 

Patients will be warned if their behaviour is unacceptable and asked to stop. Where patients do not comply they will receive a BEHAVIOURAL AGREEMENT WARNING letter. Where patients behaviour is unacceptable on a subsequent occasion, they will receive a REMOVAL NOTICE from the practice list.

Patients will be told exactly the nature of the unacceptable behaviour.

We are pleased that incidents of unacceptable behaviour in the surgery are rare.

Repeatedly Missing Appointments

The Surgery is under a lot of pressure to provide as many appointments as possible. If they choose to patients may receive an SMS text reminder for their appointments and can text back to cancel their appointment. If you would like to take advantage of this service please let us know and give us your mobile number.  Please note the text back facility cannot be used when there are less than three hours before the appointment.

Missed appointments are a waste of resources and we must take action to keep these to a minimum; therefore it is an unacceptable behaviour for patients to repeatedly miss booked appointments.  Patients who frequently miss booked appointments will be contacted by letter with a behaviour warning and reminder of this policy.

Patients who persistently miss booked appointments risk being removed from the practice register

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