Booking in advance - We have appointments with GPs available for advance booking 24 hours, 48 hours, 72 hours, 96 hours, 7 days and 14 days and up to 4 weeks ahead. Our telephone lines are always very busy between 08:30 and 09:30 with patients calling for same day appointments. If you are not calling to book an appointment, please help us to reduce delays by calling after 09:30. As these appointments are released on a daily basis we do tend to run out of routine appointments in the afternoons. Please be aware of this when calling to make an appointment.
When you call, our operator will ask what problem you calling in with. This question is asked simply to book an appointment with the most appropriate clinician or healthcare provider.
A limited number of appointments at Albany House can be booked online via the link at the top of this page. You have to register to use this service; you can download a online service registration form from our forms page.
While the NHS is under such intense pressure we are trying to offer a few extra appointments each week for the next few weeks.
Urgent appointments - Urgent appointments with GPs are for ONE problem only. There will not be time to deal with multiple problems, sick notes or see other members of the family. If you have more than one problem you will have to make another appointment. Appointments can be booked from 08:30.
Home visits - All home visit requests need to be requested by 10:30 AM, this enables us to allocate the visits before the doctors finish morning surgery.
Advanced nurse practitioners can see a broad range of conditions - our operators will help to signpost you to the most appropriate clinician.
Telephone consultations - All GPs have a small number of bookable telephone consultations. Call from 08:30. These are not for advanced booking but on the day only.
Minor illness clinics - Most of our nurses are trained to manage a range of minor illnesses including coughs and colds, headaches, etc. If you call for a same day appointment, our operator will ask what the problem is. They will triage most minor illnesses to a trained nurse to deal with.
Chronic disease clinics - Our nurses are trained to manage a range of chronic diseases including COPD and Asthma, Diabetes and hypertension. With exception of Asthma, patients are given appointments for an annual review. Asthma patients are reminded by letter and requested to call to make an appointment.
Treatment area - All services, except blood tests, require an appointment. The treatment area is closed between 12:30 and 13:30.
Please be aware that patients may be waiting for several different clinics. Therefore, they may arrive after you and be seen before you. All patients are seen in order of arrival, except where urgent medical attention is required.
Blood tests (Phlebotomy) - walk in service. Available Monday, Wednesday and Friday from 08:30 to 12:15. A service is also available at the Isebrook up to 15:15 daily.
You are entitled to have a chaperone present if you wish, and we will endeavour to make one available. If this cannot be arranged immediately you may have to make an appointment at another time.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you are late to an appointment by over 10 minutes, unfortunately you will need to make another appointment. This is due to the knock on effect to our other patients who have arrived on time.